As a Shared Owner, Leaseholder or Freeholder you can find your repairs responsibilities in your Lease or Transfer Agreement. Within these documents you will be able to find confirmation of:
Further information about Leasehold property can be found here and for Shared ownership here
Alternatively please contact us.
Search for your problem
Try searching for your problem to find out whose responsibility it is to repair.
Your home is made up of lots of different rooms, with a mix of appliances and technology, so we understand it can be confusing to understand who’s responsible for what.
Before you raise a repair, you can now check first whether it might be your responsibility to fix. We’ve made the tool simple to use thanks to clear room layouts and easy to identify symbols.
To report a new repair, please follow the steps below:
