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Privacy Policies

1. Who is responsible for my information?

Orbit Group Ltd (the “Data Controller”) [Registration No: Z6128096], is responsible for the collection, processing, storage and safe keeping of any information you provide on this website and the information you provide will be managed in accordance with relevant legislation (e.g. Data Protection Act).

2. What information do we collect about you?

As part of delivering services to you, certain personal information we collect and process will enable us to respond to your enquiry/interest in our service. This information is collected using cookies (see section 6 - Cookies).

3. How will we use the information about you?

We will use your information to [a] respond to your interest in our services, [b] respond to any enquiries you make and [c] keep you updated with the latest news (marketing) and products/services.

4. Who we may share your information with?

Information will be used across the organisation to ensure you are receiving all services you have requested; ensure your information is accurate and up to date and to promote other products the Group offers and/or to keep you updated with the latest news.
We will not sell your information to any third parties nor will we share your information except where we are required to by law.

5. Marketing

Your information will be used for direct marketing purposes to keep you updated with our latest services/offers.

You can however, exercise your right under Data Protection Act to opt out of receiving any direct marketing by writing to us (see section 7.3 – Direct Marketing)

6. Cookies

6.1 Visiting our Website

When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics (see section 6.3 - How we use Cookies). We do this to find out things such as the number of visitors to the various parts of the site.

We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

6.2 What are Cookies

Cookies are text files placed on your computer by websites you visit. These are widely used to enable the websites to work properly (e.g. ensuring that the right personal information collected is attached to the individual who submitted it) when collecting information that you have provided to the Data Controller. You may delete and block cookies if you wish from this site, however, please be aware that this could affect the functioning of this website. If you would like further information relating to cookies and what they do and how to delete them, please visit www.aboutcookies.org or www.allaboutcookies.org.

6.3 How we use cookies

The table below explains the cookies we use and why. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visitwww.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visithttp://tools.google.com/dlpage/gaoptout.


Name / Purpose

Type / Expiry

More Information

Website cookie acceptance

CookiesAccepted - This cookie is used to record if a user has accepted the use of cookies on the website


To withdraw your consent after accepting this cookie,. Find out how at www.aboutcookies.org


Linked information is the username. When a user logs in, maintains authentication state

Persist 2 hours

First party cookie



Persist 2 hours

First party cookie


SessionSession – determines the end of the session by a user


First party cookie


Anonymous – remembers when a user has elected to accept cookies

Persist Never

First party cookie

Google Analytics





These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

Persist 2 years

30 mins

End of session

6 months

Click here for an overview of privacy at Google

Third party cookie

Google Translate

googtransSession – stores your chosen language (if you decide to change if from English). This means that you do not have to select your chosen language every time that you load a new page

End of session

Click here for an overview of privacy at Google

Third party cookie

Google Maps



These cookies are used to remember Google maps preferences


6 months

Click here for an overview of privacy at Google

Third party cookie

The table below explains some of the other cookies we use and why.

Name Format Expires Reason
o-alert Alphanumeric String Session Alert message to user
font-size Alphanumeric String 6 months Selected website font size
colour-theme Alphanumeric String 6 months Selected website theme
o-area Alphanumeric String 10 years Selected local area
contour_XXX Alphanumeric String 1 month Form submissions
pagesRatedCookie Alphanumeric String 1 month Page ratings
yourAuthCookie Alphanumeric String Session Scheme locator search
yourAuthCookie Alphanumeric String Session Protected area

6.4 Third party cookies

We sometimes embed video content and photos from websites such as YouTube and Flickr. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

6.5 Accepting cookies

For this site to function properly you will need to accept cookies. Please bear in mind that if you do not accept cookies, certain personalised features of this website cannot be provided to you.

7. Access to your personal information and correction

7.1 Access to your personal information

You have the right under s7 of the Data Protection Act, to request access to the personal information we may hold about you by making a Subject Access Request application. If we do hold information about you, we will:-

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of the information in an intelligible form.

If you would like to know what, if anything, we may hold about you will need to put your request in writing to the address provided below.

7.2 Correction to your personal information

We make every effort to ensure that the information we hold about you is accurate and up-to-date. You may ask us to either to correct or remove information you think is inaccurate.

Please send your written request to the address in below

7.3 Opt Out of receiving Direct Marketing

You have the right at any time to ‘opt out’ of us processing using your personal information for direct marketing purposes. We then have up to 21 days to action this. If you wish to do this at any time (details below).

8. Disclosure of personal information

In most circumstances we will not disclose your personal information without consent, except where we are required to do so by law.

However, there will be times when for example we investigate a complaint about a service, we may need to share personal data across the Group and other relevant bodies (e.g. those we have commissioned to delivery service(s) on Orbit’s behalf in in partnership with).

You can obtain further information on:-

  • Information Sharing & Partnership Agreements we have with other organisations we work with to deliver services
  • Circumstances where we could pass personal data without your consent (e.g. prevention or detection of crime.

9. Links to other websites

This Privacy Policy only applies to this website and does not cover the links within this site to other websites. So if you link to other websites, you should read their Privacy / Cookie Policies.

10. Changes to our Privacy Policy

We regular review our Privacy & Cookie Policy and any updates will appear on this webpage. This Privacy Policy was last updated on Thursday 13th September 2012.

11. How to contact us

Please contact us should you have any questions relating to this privacy policy; if you would like to make a Subject Access Request (SAR) Application to see what, if any, personal data we may hold on you; or you would like to receive further information on how you can make a SAR application, please feel free to contact us at:-

FAO: Information Governance Specialist
Orbit Group Ltd
Garden Court
Harry Weston Road
Binley Business Park
Binley, Coventry

Or email us at informationgovernance@orbit.org.uk

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