Joe is focused on improving our customer experience and will be leading the development of a new customer journey as part of our ambition to deliver ‘amongst the best customer experience of any housing association in the country,’ as set out in our 2030 strategy.
Joe has an exceptional track record of building and transforming teams to deliver industry-leading results across financial services, telecoms, consumer goods, and utilities. He has worked for renowned brands such as NatWest, Telefonica, Tesco, and Mars, both in the UK and internationally, and brings a wealth of experience in digital transformation programmes to improve customer experience.
Charley is responsible for ensuring that Orbit’s customers can directly input into the delivery and shape of Orbit services. His teams manage engagement with customers, using feedback and data to drive improvement to service delivery, whilst overseeing the delivery of customer communications and marketing, the delivery of our Better Days support programme and our partnerships with local authorities and government.
Charley joined Orbit in March 2015 and has delivered a number of strategic roles before moving into the Customer and Communities directorate in June 2021. Prior to this, he worked in the voluntary sector with Citizens Advice.
Trevor has worked in social housing for more than 41 years, having started his career as a receptionist in a repairs reporting centre for Birmingham City Housing Department in the early 80s. A qualified surveyor, Trevor has taken on many management and consultancy roles in housing, helping to transform services for customers in areas such as building safety and repairs. He also spent more than a decade as a director of a social housing focused contractor developing its services to provide clients and customers with a one-stop shop for all of their repairs, maintenance, and improvement needs. Trevor is committed to making a difference for Orbit customers and to ensuring all customers have a home they’re proud to live in.
Francis joined Orbit in 2019 in the Independent Living team, having previously worked as Head of Care at Black Country Housing Group and has managed inspection teams at the Care Quality Commission. Francis has a range of experience in health and social care services and is passionate about providing high quality support to our communities, and leads our customer equality, diversity and inclusion programme. He is also a trustee of Compass Support, providing advice and guidance services in Birmingham and is on the board of The Pioneer Group, a housing association covering Castle Vale and East Birmingham
A project management specialist with 30 years’ experience across utilities, housing and financial services sectors, Jeanette has worked for Orbit for seven years leading on property investment, decarbonisation and change programmes. As Strategic Asset Management Director, Jeanette is accountable for the delivery of Orbit’s Strategic Asset Management Strategy which focuses on four key areas: consolidation, simplification, standardisation and shaping and growing our portfolio. She is passionate about ensuring our customers’ homes are safe, warm and affordable and chairs Orbit’s Carbon Forum.
Katherine Buxton is a dedicated and passionate leader who has worked in Social Housing for more than 19 years.
In her role as Interim Director of Customer Operations, Katherine is committed to delivering exceptional service for our customers. She also ensures that our practices align with housing law and regulation and that we consistently strive to meet our objectives and uphold our values.
Katherine is playing a key role in supporting the transformation of our customer journey. This initiative is central to our ambition to deliver ‘among the best customer experience of any housing association in the country'.