Joe is focused on improving our customer experience and will be leading the development of a new customer journey as part of our ambition to deliver ‘amongst the best customer experience of any housing association in the country,’ as set out in our 2030 strategy.
Joe has an exceptional track record of building and transforming teams to deliver industry-leading results across financial services, telecoms, consumer goods, and utilities. He has worked for renowned brands such as NatWest, Telefonica, Tesco, and Mars, both in the UK and internationally, and brings a wealth of experience in digital transformation programmes to improve customer experience.
Trevor has worked in social housing for more than 41 years, having started his career as a receptionist in a repairs reporting centre for Birmingham City Housing Department in the early 80s. A qualified surveyor, Trevor has taken on many management and consultancy roles in housing, helping to transform services for customers in areas such as building safety and repairs. He also spent more than a decade as a director of a social housing focused contractor developing its services to provide clients and customers with a one-stop shop for all of their repairs, maintenance, and improvement needs. Trevor is committed to making a difference for Orbit customers and to ensuring all customers have a home they’re proud to live in.
A project management specialist with 30 years’ experience across utilities, housing and financial services sectors, Jeanette has worked for Orbit for seven years leading on property investment, decarbonisation and change programmes. As Strategic Asset Management Director, Jeanette is accountable for the delivery of Orbit’s Strategic Asset Management Strategy which focuses on four key areas: consolidation, simplification, standardisation and shaping and growing our portfolio. She is passionate about ensuring our customers’ homes are safe, warm and affordable and chairs Orbit’s Carbon Forum.
Katherine Buxton is a dedicated and passionate leader who has worked in Social Housing for more than 19 years.
In her role as Interim Director of Customer Operations, Katherine is committed to delivering exceptional service for our customers. She also ensures that our practices align with housing law and regulation and that we consistently strive to meet our objectives and uphold our values.
Katherine is playing a key role in supporting the transformation of our customer journey. This initiative is central to our ambition to deliver ‘among the best customer experience of any housing association in the country'.