Last year, we carried out our first ever UKCSI (UK Customer Satisfaction Index) survey, which gave us some great feedback on some of the areas where you thought we could make improvements. One of the things you told us was that our website could be easier to use and navigate. We’ve listened, acted on this and worked with you every step of the way to develop an updated and improved website…
Here’s a breakdown of what’s new:
Your new homepage allows you to find everything you are looking for quickly and easily, from contacting us to finding out the latest news. Check out our short explainer video.
<iframe width="560" height="315" src="https://www.youtube.com/embed/wdQeOk9xiQk" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Keep an eye on our news and blog section for the latest advice and information on a wide range of topics. We’ve got plenty coming up, so keep checking back! Take a quick mini tour by viewing our video:
<iframe width="560" height="315" src="https://www.youtube.com/embed/y72d6DlT4vs" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Your feedback in the UKCSI survey showed that many of you didn’t find our website easy to use, so we’ve improved search navigation to help get you where you need to be faster and more easily. Check out our FAQ pages.
<iframe width="560" height="315" src="https://www.youtube.com/embed/W3PftuiFdfk" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Your feedback told us that 75% of you wanted help pages available on our website – so we’ve listened and added details about the various help and support offers we offer exclusively to Orbit customers.
<iframe width="560" height="315" src="https://www.youtube.com/embed/4_88C54pckA" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
You’ll still find helpful videos that show you how to fix common issues around your home more easily. We’ve compiled our videos into one easy place for you to find what you need quickly. Have a look at what’s available:
<iframe width="560" height="315" src="https://www.youtube.com/embed/3esIUb1FmBc" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Our new ‘get involved’ page tells you about more ways that you can have your say, provide valuable feedback and share with us the things that matter most you. Here’s a quick look:
<iframe width="560" height="315" src="https://www.youtube.com/embed/KBNi8TKPRJg" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
We want to make sure that our services are accessible and inclusive for everyone, so we’ve improved the visibility of Browsealoud to give you a better online experience. Check it out:
<iframe width="560" height="315" src="https://www.youtube.com/embed/0Zd3MqbiTa4" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Be sure to take a look around the new website by clicking the links at the top of this page and exploring what's new. The website is available 24/7 and can be viewed on any device. We really hope you like the new site, be sure to let us know by completing the short pop-up survey that may come up on your screen as you browse.
Top tip! For the best user experience, we recommend that you use Google Chrome as your browser.