The Government’s new seven step Charter for social housing residents sets out a range of standards to be expected from landlords and housing providers. Orbit agrees fundamentally with the direction being set and, as someone who is passionate about our customers and customer service, I am particularly determined that, as a sector, we put the voice of the customer at the heart of our work.

Orbit’s customers have had a say on their own digital feedback platform resulting in a refresh aimed at making it more accessible and easier to navigate.