On 3 July, Phil Andrew joins us as our new Chief Executive Officer. Not only does he bring with him years of experience working with other charities and companies with a strong social purpose like ours, he also has first-hand experience of growing up in affordable housing. We met with Phil prior to him starting with us, to learn more about him and ask him questions that came from our own Engaged Customer groups:
In the following video, Phil talks about:
- where he grew up and what that experience taught him
- how it’s critical that we put you at the heart of everything we do
- his plans to get out and meet as many of you as he can, so that he can get an unfiltered view of the end-to-end customer journey and how it works in reality
- how he wants to make it easier for you to deal with us
- the importance of our Better Days support programmes
- how he plans to listen to customers, employees and our partners to improve overall services for all our customers.
To view the video, please see below:
