A resident was having an under-occupation charge deducted from her Universal Credit payment, meaning that it was thought she had more rooms in her home than she did and wasn’t using all of her home. The resident couldn’t understand why, as she only lived in a one-bedroom property, so she reached out to us to see if we could help. After she spoke with Agnes in our Income Collection and Recovery team, we looked into the issue and were able to confirm that she did indeed live in a one-bedroom home. We were then able to arrange with Universal Credit for the deduction to be stopped and the customer now receives the full Universal Credit payment that she’s eligible for. She said; “Thank you so much for your help, listening and caring attitude towards me.”
If you’re on benefits and aren’t sure if you’re receiving the correct amount, we may be able help you too. Just complete our simple form here and we’ll be in touch.
It’s national Debt Awareness Week this week, so we’re also running a series of Better Days ‘Kickstart your 2024’ events in your communities to tell you about our free myMoney support. Just visit our event webpage to find out more, we’d love to see you. We’ll be providing a free lunch and winter warmth support pack (worth about £50) to everyone that attends.
If you’d like to learn more about managing your money and our free debt advice support, just visit our Better Days myMoney page. You can find out about our free online sessions, including how to navigate the increased cost of living, by visiting our myLearning page. We’ve also got a Cost of living hub, where we’ve pulled together a range of resources and advice to help you.
Sometimes financial pressures can affect your wellbeing and we’ve got help for that too. Just visit out myWellbeing webpage to find out more.
