Information around our contact centre opening hours over the holiday season can be found below.
Normal working hours (8am – 8pm) we be in place up to Saturday 24 December 2022.
- Saturday 24 December (Christmas Eve) - 8am – 1pm
- Sunday 25 December (Christmas Day) - Closed
- Monday 26 December (Boxing Day) - Closed
- Tuesday 27 December (Bank Holiday) - Closed
- Wednesday 28 December – Reduced telephone service 8am – 8pm
- Thursday 29 December – Full service 8am – 8pm
- Friday 30 December – Full service 8am – 8pm
- Saturday 31 December (New Years Eve) – 8am – 1pm
- Sunday 01 January (New Years Day) - Closed
- Monday 02 January (Bank Holiday) – Closed
- Tuesday 03rd January – Full service 8am – 8pm
Please note: when our office is closed, we will be transferring calls to our out of hours call centre to cover any emergency issues should they arise.
Emergency repairs
You will still be able to report emergency repairs to us at anytime by calling 0800 678 1221.
We kindly ask that you report non-urgent repairs to us during normal operating hours (8am – 8pm) or you can report them anytime via myAccount.
