A day in the life of...a Triage Officer

16 January 2022

As part of our Customer Promise to deliver an excellent customer experience, our frontline teams often work with residents on an individual basis to better understand their circumstances and how we can best support them.

Lady smiling at another lady in an office

In this month’s Day in the Life video, we hear from Racheal Moseley, one of the Triage Officers in our Tenancy Sustainment team . Racheal works to assist and educate customers so they can be independent in managing their tenancies. This includes promoting all of our Better Days offers.

In her own words Racheal tell us how she “loves being able to help customers by sign posting either internally or externally, so they have the skills and tools to regain control of their situation.”

So, find out what our Tenancy Sustainment team does to help residents in our brand-new video!

A day in the life of a Triage Officer!


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Find out more about the help and support we have available here.