For any questions, you can contact us.
Accessing our services and your personal information is easy, safe and convenient. Join thousands of our customers already benefiting from their online myAccount area.
We have put together some useful explainer guides and videos to support you in using the myAccount portal. If you need more help, please contact us.
Amend your username, password, and security question at any time using the portal. If any of your contact details change, you can update these here too.
Raise non-emergency repairs to your home or communal areas using the 'Raise a repair' option. Our repairs contractors will then be in contact to arrange a convenient date and time that suits you.
The 'Repairs and maintenance' area allows you to view all open repairs, or let us know if anything changes.
Update your communication and marketing preferences to help us keep you updated with the information you want to receive
You can register for myAccount here by entering your tenancy reference number and personal details. The email address used must match the one listed on our system. If this has changed, or you haven’t given us your email address yet, please contact us on 0800 678 1221.
You can reset your password here or request a username reminder here.
Yes, all non-urgent repair requests can be raised on myAccount by selecting the ‘Raise a repair’ button on the homepage. To raise an emergency repair, please contact us on 0800 678 1221. You can find out more about the types of repairs and repairs responsibilities (including our new ‘repairs responsibilities tool’) by visiting our ‘Repairs to my home’ page.
Yes, you can raise service requests on myAccount by visiting the ‘Raise a request’ page. You can use this page to send requests straight to the relevant team, this includes requests such as adding someone to your tenancy or reporting anti-social behaviour.
myAccount support guides can be found here.
If you are using Firefox to login to myAccount please be aware Firefox stores the username and password of websites. You can visit your settings and switch this off to stop Firefox using the incorrect login.
