Walsgrave Gardens

You can provide your feedback on our proposals by completing this survey. Thank you for taking the time to share your views with us.

Survey Link

If you’re interested in being part of our customer panel, please email Customer.Engagement@orbit.org.uk with your name, address and contact telephone number and we will be in touch. Thank you.

What's the situation with littering and fly-tipping?

We want everyone to live in a community that’s safe, tidy and free from bulky waste. We appreciate that fly tipping is an issue at Walsgrave Gardens, and we’ve been arranging for regular collections of items by our partners that have been left on your estate. 

We encourage all customers to dispose of their bulky waste responsibly and we’ll be putting up posters to remind all customers of this. You can find information on some of the best ways to get rid of bulky waste and what to do if you see someone dumping items illegally here at our good neighbour webpage: orbitcustomerhub.org.uk/good-neighbour/.

How are you ensuring the garages are being properly managed?

We don’t own all of the garages at Walsgrave Gardens; however we’ve now cleared all the garages we’ve been able to access and have repaired garage doors to prevent unauthorised access. Please continue to report any further issues to us so that we can continue to monitor and manage any garage issues.

What's the situation with graffiti?

The graffiti has now been removed and your Property Manager will continue to monitor this as part of our regular inspections. Please tell us if you spot anything in the meantime, your on-the-ground observations will help us tackle any issues that arise.

Can the CCTV cameras be checked and repaired as they aren't working?

We’ve checked the CCTV cameras and can confirm they are all working.

Communal lighting doesn't work – when will this be repaired?

We’ve visited at dawn to establish which lights are working and which are not. Our partners, Fortem, made the necessary repairs at the time.

When will the grounds maintenance be improved?

We’ve cut back the planters and are exploring options for longer-term solutions to improve the landscaping. We’ll replant the current planters in the spring as this is the right time of the year to allow the plants to grow and flourish.

In the meantime, we’ve met with your Grounds Maintenance provider (Newmans) and highlighted areas that are overgrown or require weed removal. We apologise that your grounds maintenance service has not been operating to the standards that it should have been. You will now be able to see improvements across Walsgrave Gardens, and we will continue to closely monitor the performance of our contractor to make sure that this remains the case, and your service improves.

Our property maintenance partner Hankinsons carried out external painting and cleaning works at the end of 2024.

In addition, they:

• cleared and repaired all gutters and rainwater
• cleaned roofs and removed moss by applying special biocide cleaning products
• removd any stains on brickwork and lintels (over doors and windows) with pressure washing

Meter boxes

All meter boxes have now been closed and repaired. We’ll monitor their condition and make sure they are kept closed as part of our ongoing inspections. We ask you to do the same and please let us know if you spot any damage.

What are you doing to address the issues with drainage?

All drains in immediate need of clearance and repair have been mended and cleared.

We'll continue to maintain the drains while we look into the possibility of replacing the drainage system as part of our longer-term plan for Walsgrave Gardens. So that we can explore this option further, we’ll be carrying out a CCTV survey of the drainage system plus a full flush through.  

What are you doing about Anti-Social Behaviour?

We should all be able to feel safe and happy in our homes and communities. Anti-Social Behaviour (ASB) is any ongoing and persistent, nuisance or criminal behaviour which causes distress to others.

If you are experiencing ASB and you haven’t been able to resolve the situation by talking to the other party, or you don’t feel safe to do so, you should contact us for help and advice.

We take a multi-agency approach to dealing with your case, working closely alongside the Police, your Local Authority and other agencies.

Call us on 0800 678 1221 (press option 1 and then option 5) or complete our online ASB reporting form orbitcustomerhub.org.uk/asb/

Do you have any other longer-term plans for our estate?

We’ve been working on improvements to Walsgrave Gardens, and are now in a position to host a will be displayed on boards and you can also talk to the team and leave your feedback. customer information event on Friday 31 January.

The event will take place at St Mary’s Church, Hall Lane, Walsgrave CV2 2AW from 12pm to pm (Presentation times: 2pm, 4pm).

If you require any additional assistance to attend the meeting, please let us know in advance by calling 0800 678 1221 and we’ll do our best to help. There are no car parking spaces at St. Mary’s Church; however, if you’re arriving by car, parking is available at The Red Lion pub next door at a cost.

At the event, we’ll share some initial designs our architects have produced to further improve the public spaces at Walsgrave Gardens. You’ll be able to share your thoughts on the designs and let us know if you’ve got any other suggestions we can take into account. 

We’re committed to ensuring any works we undertake at Walsgrave Gardens make a difference to you and your neighbours. We’re therefore creating a customer panel to make sure the design and implementation of any future improvements continue to be led by you and your community. We’ll provide details of this, including how you can join the customer panel, at the forthcoming information event.

We’ll be presenting the initial designs at 2pm and 4pm, but you’re welcome to drop in at any time between 12pm and 5pm as the designs

What if I can't attend the customer information event?

If you’re unable to attend in person on the day, we’ll be presenting the initial designs in an online session via Teams on Wednesday 5 February from 6pm to 7pm. 

You can register for this session by scanning the QR code below and filling in the short form or you can email customer.engagement@orbit.org.uk with your name, address and email address. We’ll then provide you with a link to the online event.

What support can Orbit provide me and my household?

As an Orbit customer, you have access to our wide-ranging package of support services, Better Days. You can find more information here on our customer website orbitcustomerhub.org.uk/help-support or you can talk to us on 0800 678 1221.

Your team at Walsgrave Gardens

We know there have been changes in the property management team at Walsgrave Gardens and we’re sorry for any issues this has caused. Your Property Manager is Stacey White.

Staying in touch

We’re committed to keeping in touch with you more regularly. We’ll be continuing to provide updates on this dedicated webpage.