If a fire starts in your home, call 999 as soon as you are safe to do so. It’s free to call.
If you can’t make voice calls, there is an emergency SMS service. You must register before you can use it. Do this by texting ‘register’ to 999 and following the instructions you get sent.
After you have reported the fire to the emergency services and you are safe, please contact us on 0800 678 1221 to report the fire, so that we can work with the emergency services in responding to the incident.
We’re committed to work in partnership with you to keep your home safe from fire.
Carry out fire risk assessments and maintain all fire safety systems
Let you know what to do in case of a fire
Fix any issues which might cause a fire risk
Test your smoke alarm once a week
Call 999 immediately in case of fire
Follow the evacuation plan in your building
Do not create any fire risks
Do not remove any door closers
Ask permission if you want to carry out any work on the property
If you live in a building shared with other residents, such as an apartment or flat, the following fire safety notices will be clearly displayed within your building:
Your fire evacuation plan states that you should proceed to the assembly point if the communal fire detection and alarm system sounds.
If a fire starts in your home, leave the room where the fire is straight away and shut the door. Get everyone in your home to leave your flat. Once they have left, close the front door of your flat behind you. Raise the alarm by using a ‘break glass’ call point. When you have evacuated the building and are safe, call the Fire Brigade. Wait for them outside the building.
Your building has been designed to contain a fire in the flat where it starts. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere. Leave immediately if told to by the Fire Brigade, or if you feel threatened by smoke or fire.
If a fire starts in your home, leave the room where the fire is straight away and shut the door. Get everyone in your home to leave the flat. Once they have left, close the front door of your flat behind you. When you have evacuated the building and are safe, call the Fire Brigade. Wait for them outside the building.
Your building has been designed to contain a fire in the flat where it starts. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere. However, if the Fire Brigade tell you to leave or you feel threatened by fire, you must leave the building.
If a fire starts in your home, leave the room where the fire is straight away and close the door. Get everyone in your home to leave the flat. Once they have left, close the front door of your flat behind you. When you have evacuated the building and are safe, call the Fire Brigade. Wait for them outside the building.
If you see or hear of a fire elsewhere in the building, call the Fire Brigade and meet them when they arrive if possible. Leave immediately if told to by the Fire Brigade, or if you feel threatened by smoke or fire.
We're engaging with our customers who live in high rise buildings on how they can help shape both our building safety plans and how we communicate these to customers. We also want to be clear on how customers can contact us with any questions or concerns about the safety of their building. Download our leaflet to find out more.
Fire doors play an important role in keeping you and those you live with safe. It's important you know what to be aware of and how to report it if they are faulty or broken. Download our leaflet to find out more.
For more information and advice to help you stay safe in your home, download our fire safety leaflet.
On the back of new government legislation, additional fire door safety checks will now become a requirement for all buildings over 11 metres in height.
