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17/12 - 02/01: Customer Support Hub Christmas 2024 hours You can find information around our contact centre opening hours over the holiday season here.
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17/12 - 02/01: Customer Support Hub Christmas 2024 hours You can find information around our contact centre opening hours over the holiday season here.
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We are committed to providing a range of opportunities for you to feedback on your experience, review our performance, help us to make decisions and shape ways we can improve. One of the ways you can do this is via our new Facebook group, known as Your Voice.

You don’t need to have any experience in customer engagement and don’t have to take part in every activity – you can give as much of your time as you choose and decide which activities you want to participate in.

This is a new space, where you can provide your feedback in a variety of ways:

  • Register for upcoming engagement opportunities, such as focus groups and webinars
  • Join in with discussions on a variety of topics that matter to you
  • Take part in polls
  • Join live streams
  • Complete surveys

What happens next?

You simply need to log on to the new Facebook group with your regular log in details

If you do not currently have a Facebook account, please follow the instructions on ‘How to create a Facebook account’ first.

If you do have a Facebook account, please go to ‘How to join the Your Voice Group’.

What do you need help with?
How to create a Facebook account
How to join the Your Voice Facebook Group

How to create a Facebook account

  1. You will need to head over to the Facebook sign-up page; this can be found by clicking here.

  2. Once you arrive at the Facebook page, it will ask you to sign in or create an account. You will need to click the green create new account button as shown below.

  3. Once you have chosen to create a new account, you will be asked a few questions to help set your account up.

  4. Once you have completed all the questions, you will be able to access your personal Facebook account.

How to join the Your Voice Facebook Group

  1. Once logged in to Facebook you will have the option to search for the Your Voice in the search bar, as shown below or you can go directly to the group by clicking here

  2. If using the search bar, type “Your Voice” into the search box and this will take you to search results. You will see the Your Voice group, with the opening line, “Welcome to Orbit’s online community forum! If you click the join button, this will take you to the Your Voice page.

  3. If using the direct link, this will take you straight to page. Click the join button.

  4. You will be asked to complete a few questions for security purposes so we can ensure we have the correct details for you. You will also be asked to read a few rules we ask all Orbit customers to follow when using the group.

  5. Once you have completed your details, a member of the Customer Engagement team will approve your request within 2 working days. Once approved, you will have access to the group where you can see what topics we are engaging with you on, upcoming opportunities and anything you may have missed.

  6. If you have any technical issues with signing up to Facebook or joining the Your Voice group, please email Customer.Engagement@orbit.org.uk for further assistance.
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