Our Customer Engagement team run a variety of activities so you can give your feedback and suggestions for improvements. You can get involved in focus groups and webinars, join live streams, complete surveys and polls, and much more.
You don’t need to have any experience in customer engagement and you don’t have to take part in every activity. You can give as much of your time as you choose and decide which activities you want to participate in.
We have a reward scheme to recognise the value of the time and commitment customers put into our customer engagement activities. You can collect points for every activity you complete and exchange them for Love2Shop vouchers! Every 50 points = £10 Love2Shop voucher.
Click here to read more about our reward scheme
Take a look at the type of activities you can get involved in and collect reward points as you go:
Here’s just one example of how customer feedback and involvement has led to improvements to the service we provide.
You told us that we don’t always get it right when trying to access your home for repairs and other services.
Sometimes we need to visit your home (to carry out repairs and safety checks, for example), and when it came to writing a new Access Policy it was important that customers were involved in this. We met with customers on a number of occasions to get their views, and this resulted in several high quality suggestions and considerations which helped to shape the new policy.
From speaking to customers, we understood that individual circumstances can differ and the policy needed to reflect this and ensure we provide appropriate support to customers as required when accessing your home. We also understood that giving a clear reason why we need to access your home is important and we identified the need to have evidence of access attempts, so all our contractors are providing this now.
We have a ‘Your Voice’ Facebook group just for Orbit customers.
This is a place where you can take part in quick online surveys, discussions, and polls while you’re scrolling. We also post all of our upcoming activities, news and updates on the Facebook group.
