Pay my rent

As an Orbit customer, you are responsible for making sure that charges, such as rent and service charges, are paid on time.

You can check your balance anytime via myAccount. If you are not able to access myAccount or are not sure if you have an account, please visit contact us.

myAccount

Ways to Pay

Help & Support

myAccount

Check your account balance

It's really easy to check your account with us at any time via our secure online service, myAccount. Once you've registered and signed into your own account, you will be able to see a full breakdown under the 'view account details' option.

As well as viewing your account, you can filter, print or download a breakdown of any charges and payments, and you can check multiple accounts if you hold more than one with us.

Apply for a refund

Remember, if your account is in credit, you may be able to apply for a refund. If you receive Housing Benefit, we recommend keeping a month's credit in your account to help with the transition to Universal Credit payments.

Help & Support

Better Days support

Through our free Better Days programme, we offer access to Citizens Advice, who will provide you with free, confidential and helpful advice.

To find out more, just complete our help and support form and we'll get in touch

Help us to help you

If you're struggling to keep up with your payments, let us know as soon as possible. We can work with you to come up with a solution, such as agreeing a payment plan to ease any worries.

Take a look at this flowchart which explains exactly what to expect if you do ever fall into rent or service charges arrears with us.