First check if the repair is our responsibility or yours - many minor repairs will be your responsibility and we can advise you on that.
If you need to report an emergency repair, please contact us as soon as possible.
Do you have any fix it help video guides?
Yes, you can explore our helpful guides on how to fix elements here.
How to book a communal area repair
You can request a communal area repair via Contact us. Once we've received your request, we'll arrange for the repair to be carried out.
Please note that you won't be offered a date or time slot for the repair - we may get multiple requests for the same repair so we check all requests first to avoid duplicating repairs bookings.
If an emergency repair is needed, please contact us as soon as possible.
How to check your account balance
You can view your rent or service charge account balance online via myAccount.
You'll also be able to view, filter and print or download details about charges and payments to your account following the options in myAccount.
