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Benefits

Benefits

Depending on your circumstances, you and your family may be eligible for a range of benefits; these may include benefits for children, for sick and disabled people and for people on a low income.

How do I find out which benefits I can claim?

Use an online benefit checker here, and enter your details to get a free and anonymous calculation of entitlement.

Find a comprehensive guide to benefits on these information pages.

Still can’t find the help you need? Our skilled team know life can throw in the unexpected and are here to help. We can put you in touch with the right people at the right time. Ready when you are. Start TODAY and click here.

I have been told my benefits are changing to Universal Credit

Universal Credit is being introduced in stages across the UK. It will replace 6 ‘means-tested’ benefits - these are benefits you can get if your income and savings are below a certain level. Click here to find out more about Universal Credit.

Benefits

Still can’t find the help you need? Our skilled team know life can throw in the unexpected and are here to help. We can put you in touch with the right people at the right time. Ready when you are. Start TODAY and click here.

I’m a carer, can I get any help?

Carer’s Allowance is a benefit for people who are caring for registered disabled people in their own homes. Information on who can claim and how to claim can be found here.

The Carers Direct Helpline can give you information to help make decisions about your personal support needs or the needs of the person you're looking after.

Still can’t find the help you need? Our skilled team know life can throw in the unexpected and are here to help. We can put you in touch with the right people at the right time. Ready when you are. Start TODAY and click here.

I disagree with my benefit decision, what should I do?

How you appeal a benefit decision depends on the type of benefit you applied for and the date the decision was made. Follow the link above for more information.

Still can’t find the help you need? Our skilled team know life can throw in the unexpected and are here to help. We can put you in touch with the right people at the right time. Ready when you are. Start TODAY and click here.

Help, I’m in trouble!

My benefits have stopped, what can I do?

If you are receiving Universal Credit you could be sanctioned if the Jobcentre Plus believes that you haven't followed your claimant commitment or the activities required. This process, including how to challenge a sanction is explained here.

I have received a letter saying I have been overpaid – what happens now?

You may have been contacted by your benefit office because they think you are being paid more benefit than you should be getting. Click here for more information on what to do if this happens.

I am being investigated for alleged benefit fraud, what do I need to know?

If the Department for Work and Pensions (DWP), HM Revenue and Customs  (HMRC) or your local council suspect you have misled them about something to do with your benefits you might be asked to go to an 'interview under caution'. This could lead to them suspending your benefits and taking you to court – click here for more information.

Still can’t find the help you need? Our skilled team know life can throw in the unexpected and are here to help. We can put you in touch with the right people at the right time. Ready when you are. Start TODAY and click here.

Why have my benefits been capped?

The benefit cap is a limit on the total amount of benefit that most people aged 16 to 64 can get. You can find out more about this by reading more information here.

Benefit fraud

Is someone else spending your benefits?

If this is happening to you click here

If this is happening to someone you know click here

If you believe someone is doing something unlawfully click here.

Get Online

Universal Credit is claimed online. Don’t have access to the internet? Why don't you try your:

  • Local library
  • Job centres
  • Local councils

Or contact us to get online.

Bank Account

You will need a bank account or something similar to receive automated payments to access Universal Credit. If you don’t, you can’t get paid:

  • You receive one monthly payment
  • Housing benefit will be included
  • You are responsible for paying your landlord directly
  • If you live with your partner you will receive one monthly joint payment

To find out more about getting a bank account set up click here.

How long will it take?

It can take up to five weeks to receive your first payment so try and apply for Universal Credit as soon as you are eligible.

Start my claim now.

Begin budgeting

We have provided a helpful and simple budget planner to help you.

Use the budget planner now.

Financial Difficulties

Money worries? Arrange a call back for free, independent help and advice

Access free, independent advice on a wide range of money worries with PayPlan. Offering advice by phone, email, WhatsApp and live chat, PayPlan make it quick and easy to get the support that you need - you can find out more by watching their introductory video here.

This is a service available especially for you as an Orbit customer. PayPlan offers free and confidential advice that is regulated by the Financial Conduct Authority (FCA).

Everyone is different, and PayPlan’s friendly, non-judgment advisers will work hard to reduce your money worries as soon as possible by:

  • Helping you become debt free
  • Helping to protect your family and your home
  • Helping deal with your creditors on your behalf

Ready to talk?

Whatever your concerns are, PayPlan is here to help.

Don’t face your debts alone – we’re here for you.   

Talk to a member of the team today via phone, email, WhatsApp or live chat - visit: www.payplan.com/orbit/ and complete a contact form, selecting your preferred method of communication. You can also call Payplan on 0800 1970 669.

Still can’t find the help you need? Our skilled team know life can throw in the unexpected and are here to help. We can put you in touch with the right people at the right time. Ready when you are. Start TODAY and click here.

Need help? Contact us!

Contact Us Let us know if you'd like more help and advice and an Orbit expert will get back to you.
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