As a not-for-profit housing association, we provide affordable, quality homes for our customers who are in differing stages of their life, from first-time buyers to enhanced support living.
We place our customers at the heart of what we do, we continually invest in our communities and we create great places to live, work and play.
Our vision is to lead in building thriving communities, and we believe everyone is entitled to a good quality home that they can afford, in a place that they are proud to live. Being part of our communities is important to us and we give back over £5million each year to make a positive difference in people’s lives.
We want to be open with you and let you know how we’re doing when it comes to the quality of the homes and services we provide to you. By sharing our own data and your feedback here, you can clearly see what areas of our service are meeting our high standards and your expectations, and you can hold us to account and see where we need to do better.
We support more than 100,000 customers living in more than 47,000 affordable and social rent homes across our three regions (Midlands, South and East) and we’re serious about making sure you have a home you love, in an area you’re proud to live in.
We know we don’t always get this right and we’re working hard to improve our services based on your feedback. Here you can find out more about how you can get involved in shaping our services, along with updates on just some of the projects we’re progressing to make sure all our customers receive the standard of service you deserve.
We measure how well we do when it comes to providing good quality homes and services to you – and as part of this we regularly ask you to share your views, so we can focus on the improvements that matter to you.
Here you can find out more about how we’re doing, along with information on some of the factors behind our results.
Our Customer Engagement team run a variety of activities so you can give your feedback and suggestions for improvements. You can get involved in focus groups and webinars, join live streams, complete surveys and polls, and much more.
Your feedback helps us to do better: to improve our services for you and other customers.
Here are just some of the ways we’re listening and acting on what you tell us.