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Get ready for Universal Credit

Universal Credit is the Government's programme for changing how many benefits are applied for and paid to recipients. You need to know about the changes under Universal Credit if you are:

  • of working age;
  • are already claiming benefits, or may do in future, that will be replaced by Universal Credit.

You can read a summary of the changes and find more information in our Universal Credit advice page. You can check if you can claim Universal Credit in your area using the postcode search on the Universalcreditinfo.net website.

The video below outlines how the Universal Credit online process works and what you'll need to do to complete it.

What you need to do now

Even if you are not claiming under Universal Credit yet, you should still get ready.

  1. Get a bank or building society account: under Universal Credit, all eligible benefits payments will need to be paid into the recipient's bank or building society account. See the Money matters section for more information about bank and building society accounts.
  2. Get online: most applications for Universal Credit and notifications of changes will need to be made online. Having access to broadband internet access and a suitable computer will help make this easier for you. See our section about getting online and developing your digital skills.
  3. Plan to make monthly payments: under Universal Credit, you will receive all eligible benefits payments at the end of each month (not weekly). See the Money matters section for advice about budgeting.

If you need more help and would like to talk to someone directly about your circumstances, get in touch and we'll get back to you.

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